Data Deletion Policy

1. Your Right to Data Deletion

At Dechrispat Global, we respect your privacy and your right to control your personal information. You have the right to request deletion of your personal data at any time, subject to certain legal and operational requirements.

This policy explains how you can request deletion of your data and what information will be removed.

2. How to Request Data Deletion

You can request deletion of your personal data through any of the following methods:

3. What Data Will Be Deleted

Upon receiving and verifying your deletion request, we will permanently delete the following personal information:

• Account registration information (name, email, phone number)
• Delivery addresses
• Order history (personal identifiers will be anonymized)
• Payment information (if stored locally)
• Communication records (emails, messages)
• Preferences and settings
• Marketing consent and subscription data

4. What Data May Be Retained

For legal, regulatory, and business continuity purposes, we may retain certain information even after your deletion request:

• Financial Records: Transaction records required for accounting and tax purposes (typically 7 years)
• Legal Obligations: Information required to comply with legal obligations, court orders, or regulatory requirements
• Anonymized Data: Aggregated, anonymized data that cannot be used to identify you
• Fraud Prevention: Information necessary to prevent fraud or abuse
• Dispute Resolution: Information related to ongoing disputes or legal proceedings

Any retained data will be anonymized where possible and will only be used for the specific purposes outlined above.

5. Processing Time

We will process your deletion request within 30 days of receiving and verifying your identity. In some cases, the process may take longer if:

• We need additional information to verify your identity
• Your account has complex data relationships
• Legal or regulatory requirements delay deletion

We will notify you once your data has been deleted or if there are any delays.

6. Identity Verification

To protect your privacy and prevent unauthorized deletion requests, we will verify your identity before processing any deletion request. This may involve:

• Confirming your email address
• Verifying your phone number
• Asking security questions
• Requesting additional identification documents in some cases

7. Consequences of Data Deletion

Please be aware that deleting your account and personal data will result in:

• Loss of access to your account and order history
• Inability to retrieve past order information
• Loss of saved preferences and settings
• Cancellation of any active subscriptions or memberships
• Inability to access loyalty points or rewards (if applicable)

This action is irreversible. Once your data is deleted, it cannot be recovered.

8. Third-Party Services

If you have used third-party services (such as social media login, payment processors, or delivery services) in connection with our Service, you may need to separately request data deletion from those providers.

We will delete your data from our systems, but we cannot guarantee deletion from third-party services that you may have authorized to access your information.

9. Withdrawal of Deletion Request

If you change your mind after submitting a deletion request, you may withdraw it by contacting us within 7 days of your original request, provided we have not yet completed the deletion process. Once deletion is complete, it cannot be reversed.

10. Contact Us

If you have any questions about this Data Deletion Policy or wish to submit a deletion request, please contact us:

11. Updates to This Policy

We may update this Data Deletion Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. You are advised to review this policy periodically.